It’s well-publicised that Artificial Intelligence (AI) is the fountain of all knowledge, but truly how accurate is it in such a specialist area as HGV and PSV Operator licencing?
Artificial Intelligence may be hailed as the key to transforming the workplace, but is that going to be for the better? It’s reported that professions that provide advice, such as Solicitors Firms, Will Writers, Researchers, Copywriters, Proof-readers, are all finding their industries massively effected by AI, as it’s said to be quicker and more effective, BUT is it as accurate or more effective than industry experience and life learning of the human mind?
At OLMC we pride ourselves on discussing with an operator their full circumstances and any pressure points of external factors, to get the full information about their operation and requirements, BEFORE giving advice on any area of operator licence compliance.
AND that’s the critical point, it’s knowing what information to provide a Chatbot, for it to crawl the internet for the correct and accurate answer.
So, we put several questions into a market leading “Chat Bot” to see how reliable it was, and if it could provide the right, legally compliant, answer to our operator licencing questions.
What we found was that, to get a definitive and correct response from the Chatbot, we had to provide very specific information using precise technical wording. Otherwise, the Chatbot tended to offer a range of possible answers to choose from, which, if we’re being honest, defeats the purpose, because, if we new what to put in to get the right answer out then we wouldn’t need the Chat Bot!
Conclusion:
AI technology is constantly evolving, and with the right phrasing, it’s often possible to obtain accurate information. However, in complex areas of compliance where numerous caveats exist, it is far safer and more beneficial to seek guidance from an experienced industry expert @ OLMC. This ensures you receive reliable advice that supports your business without unnecessary risk. While chatbots may represent the future, when it comes to understanding your operator licence requirements or ensuring your current licence remains compliant the best and safest option is to speak directly with a specialist (a human) at OLMC Transport Consultants. where our consultation and advice is free.
